Support for Law Firm Clients
Help for clients completing checks and payments through Legl.
By Ula and 1 other2 authors20 articles
Verify your identity
How to complete your identity checks.
- How to complete your online ID verificationLearn how to complete your online ID verification with Legl, including entering your details, uploading photo ID, and recording a video.
- What to do if you do not have a valid photo IDLearn what to do if you do not have valid photo ID or your ID has expired when completing identity verification with Legl.
- How long does identity verification take?Understand how long identity verification takes, what happens after you submit your request, and what to expect next when using Legl.
- Why your identity verification might have failedUnderstand why identity verification may not have completed successfully, what this usually means, and what to do next.
- Why you have been asked to complete this informationUnderstand why a law firm has asked you to provide personal information and how this helps them meet legal and regulatory requirements.
- What to do if ID upload or biometric verification failsResolve common issues with uploading your ID or completing the biometric video during identity verification with Legl.
Make a payment
Pay your law firm securely through Legl.
- What payment methods are available?Learn which payment methods you may be able to use when paying through Legl, and what can affect which options you see.
- How to make a payment to your law firmLearn how to make a payment through Legl, whether via a payment request email, a checkout link, or your law firm's website.
- How to pay your law firm by instalmentsHow to make your first instalment payment, what to expect for ongoing payments, and what to do if a payment fails.
- How Legl keeps your payment secureLearn how your payment is protected when you pay through Legl, including how card data is handled securely.
Managing your request
Manage your request, update details, and understand how your data is used.
- How to check if you have submitted all required informationLearn how to confirm you have submitted all the information your law firm needs and what to do if your request is not complete.
- How to support someone with completing their information requestLearn how to help someone complete an information request, and which identity checks must be completed by the client themselves.
- How reviewing and signing documents worksUnderstand how your law firm shares documents with you through Legl, how to review them, and what happens after you sign.
- How to stop receiving email reminders from your law firmThis article explains why you may be receiving reminder emails and what you need to do to stop them.
- What to do if you decide not to proceed with your legal matterWhat to do if you no longer plan to continue with your legal matter and do not need to complete a request sent via Legl.
- How to download a document from LeglHow to securely download a document your law firm has shared with you, using the single-use link sent to your email.
- How to change the personal information on your requestLearn how to edit your personal details on a Legl request sent by your law firm before submitting the form.
Provide Source of Funds
How to submit source of funds information, including what details are required and which documents you can use as evidence.
- What is a Source of Funds request?Understand what a Source of Funds request is, why your firm sent it, and what you will need to provide.
- What evidence you need to upload for a Source of Funds submissionUnderstand what documents and information you need to provide when completing a Source of Funds submission with Legl.
- How to complete a Source of Funds requestHow to complete a Source of Funds request, including adding your sources and uploading your bank statements.