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How to complete your online ID verification

Learn how to complete your online ID verification with Legl, including entering your details, uploading photo ID, and recording a video.

Written by Ula Moyse-White

Overview

When your law firm or professional adviser asks you to verify your identity, you receive a secure link by email to complete the process online.

Depending on what your law firm has requested, your request may include entering your personal details, verifying your identity and address, and other steps such as reviewing and signing a document.

The steps you are asked to complete are set by your law firm, so you may not see every step described in this guide.

ℹ️ Further guidance

Why you have been asked to complete this information

Before you start

Before beginning your ID verification, make sure you have:

  • The verification link sent to you by your law firm.

  • A government-issued identity document, such as a passport, Australian driver's licence, or ID card.

  • A proof of address document, such as a bank statement or a utility bill issued within the last few months.

  • A smartphone or tablet with a working camera, or a computer with a webcam.

  • A modern internet browser, such as the latest version of Chrome, Firefox, Edge, or Safari.

  • A well-lit space where you can take a clear photo of your document and record a short selfie video.

ℹ️ Important

The law firm may have shared this link with you directly, or it may have come from [email protected].

How to complete your online ID verification

Click each step below to see further step by step instructions and tips.

Step 1: Open the verification link

  1. Open the secure link sent to you by your law firm, or select Get Started in the email sent from [email protected].

  2. Review Legl's Terms of Use and Privacy Policy, and any message from your law firm.

  3. Select Agree & continue to begin. Your progress saves automatically, so you can return at any time.

Step 2: Enter your personal details

  1. Enter your details exactly as they appear on your identity document: full name, email, phone number, and date of birth.

  2. Enter your country of residence, then enter your address.

  3. If any information has been pre-filled, check that it is correct.

  4. Select Continue to proceed.

Step 3: Accept the terms and confirm the identity check

The Identity verification page explains that the check uses your passport or other government-issued photo ID to help your law firm verify your identity. After you upload your ID, you may be asked to record a short video, which will be reviewed by a person.

  1. Make sure you have your passport, Australian driver's licence, or government-issued photo ID to hand, and can take a good quality photo of it.

  2. Tick the box to confirm you are authorised to provide your personal details, and consent to your identity being verified through the Australian Government's Document Verification Service (DVS).

  3. Review Legl's Privacy Policy and Terms of Use.

  4. Select Continue. You will then see tips for taking a good photo of your ID before you upload it.

ℹ️ Further guidance

What to do if you do not have a valid photo ID

Step 4: Begin the identity verification

  1. You will need your government-issued ID, and a device with a camera.

  2. Start by selecting Continue.

  3. Then select Start verification.

  4. Start typing the country that issued your identity document and select it from the list.

  5. Choose the document type you want to use (for example, Passport or Driver's Licence).

ℹ️ Important

If your document type does not appear, confirm the correct issuing country is selected. If you do not have a valid document, contact your law firm for assistance.

Step 5: Take and upload a photo of your identity document

Option 1: Upload photo (if you are using a desktop or laptop)

  1. Select Upload file.

  2. Choose your photo from the document finder on your device.

  3. Select Upload, or Redo to upload a different photo.

Option 2: Continue on phone (to switch to a mobile device)

  1. Select Continue on Phone.

  2. Select Get Secure Link.

  3. Scan the QR code, or choose an alternative method (Copy link, or Get link via SMS).

  4. Select Continue.

  5. Allow camera access by selecting Continue then Allow.

  6. Take a clear photo of your document using your device's camera.

The photo uploads straight to your request. It is not saved to your device's photo gallery.

ℹ️ Important

Photo guidance:

  • Do not upload PDFs, scans, or photocopies

  • The photo must be:

    • In colour

    • Well-lit

    • In focus

    • Free from glare, shadows, or reflections

    • Showing all edges of the document clearly

Why photos are required over scanned IDs

Scanned ID images will be flagged for review because they do not meet Legl's criteria for authenticity. Uploading a photo of your physical ID is crucial as it ensures efficiency and security in the verification process.

Step 6: Record a verification video

  1. Select Record video to begin.

  2. Allow your browser access to your camera and microphone.

  3. Follow the on-screen instructions to record a short video.

  4. If successful, this will be submitted automatically.

ℹ️ Important

Video guidance, ensure you:

  • Are in a well-lit environment

  • Are fully clothed and in an appropriate environment

  • Are the only person in the video

  • Move your head from right to left to capture both side profiles

Step 7: Complete your proof of address (if required)

Depending on your law firm's requirements, you may be asked for a proof of address.

First method (similar to the ID upload)

  1. Select Start Verification.

  2. Select the issuing country for your document.

  3. Choose the document you wish to upload.

  4. Review the details this must contain, and the validity period carefully.

  5. Select Upload document or Continue on mobile.

  6. Upload or take a photograph of your document.

Second method

  1. Review the details of which documents your law firm will accept.

  2. Drag and drop, or select to upload your document.

  3. Select Continue once you have uploaded this.

Step 8: Track your progress and complete additional steps

Use the steps list on the left-hand side to see your overall progress. If your workflow allows it, you can jump between steps rather than completing them strictly in order. If your request includes further steps, such as providing a source of funds, reviewing and signing a document, completing a form, or making a payment, these appear in the same list — see the further guidance links below.

ℹ️ Further guidance

What happens next

Once submitted, your identity information is securely shared with your law firm for review.

You do not need to take any further action unless your law firm contacts you.

ℹ️ Further guidance

Important information

  • You must use an original, valid identity document

  • Make sure your documents are clear, in full, and not cut off at the edges

  • Poor-quality images or videos may cause delays or rejection

  • Camera and microphone access are required to complete verification

  • Your progress saves automatically, so you can close the page and return later

If you need help

If you are unable to complete a step, use the "I need help" option on screen, or contact the law firm that sent you the verification request. They can help you resubmit your documents or answer questions about what is required.

Troubleshooting

If you have problems during verification:

  • Allow camera and microphone access for Legl in your browser settings.

  • Use a supported browser, a stable internet connection and good lighting.

  • If it still does not work, try a different device.

ℹ️ Further guidance

What to do if ID upload or biometric verification fails

If you are still unable to complete verification, contact our Support team.

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